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Accessibility
Microsoft Teams Accessibility Features
1
Microsoft Teams Accessibility Features
Service Alerts
Outages
0
VPSA Announcements
1
Announcements from the VPSA Office
Maintenance Update
0
LinkedIn Learning
LinkedIn Learning
3
Logging into Linked In Learning
How to Use LinkedIn Learning (Navigating the site)
Logging into LinkedIN Learning (Video)
ITS Fresh Service Agents - Internal
ITS Virtual Service Desk Procedure via Zoom
1
Configuration for ITS Virtual Service Desk Procedure via Zoom
M365 Support
M365 Word Support
53
Link To Microsoft Office 365 Training
Create a document in Word
Replace text in Word
Add and edit text in Word
Show word count in Word
See all 53 articles
M365 Excel
64
Link To Microsoft Office 365 Training
Create a new workbook
Insert or delete a worksheet
Move or copy worksheets or worksheet data
Print a worksheet or workbook
See all 64 articles
M365 PowerPoint
48
Link To Microsoft Office 365 Training
Create a presentation
Choose the right view for the task
Add and format text
What is a slide master?
See all 48 articles
M365 OneNote
16
Link To Microsoft Office 365 Training
Take Notes
Insert pictures, files, and videos
Create more room in your notebook
Format notes
See all 16 articles
M365 SharePoint
12
Link To Microsoft Office 365 Training
Find and follow sites and news
Stay connected on mobile
Create a team or communication site
Use, filter, and update a list
See all 12 articles
M365 Visio
35
Using Visio shapes
Change the drawing scale
Choose the right view for the task
Change grid spacing size
Create a flowchart
See all 35 articles
M365 Teams
35
How to Log into Microsoft Teams Video Tutorial & Screenshots
How to Download Microsoft Teams App on a PC (Screenshots & Tutorial)
Link To Microsoft Office 365 Training
Go-to guide for team owners
Organize your teams list
See all 35 articles
M365 Forms
27
Create a form with Microsoft Forms
Create a quiz with Microsoft Forms
Share a form to collaborate
Share a form or quiz as a template
Send a form and collect responses
See all 27 articles
M365 Yammer
17
How to login in to Yammer
What is Yammer?
Personalize a Yammer network
Identify the right use cases
Create a group for a use case
See all 17 articles
M365 Tasks
5
Plan an event
Support customers
Publish content
Track a process
Create a new plan in the same group
M365 Power Automate
49
Create the flow
Specify an event to start the flow
Specify an action
Manage a flow
Add another action
See all 49 articles
M365 Stream
45
Upload a video
Create a live event in Microsoft Stream
Permissions and privacy in Microsoft Stream
Add subtitles or captions to your Microsoft Stream video
Examples of how to organize groups and channels in Microsoft Stream
See all 45 articles
M365 OneNote Class Notebook
28
Add students to a Class Notebook in OneNote
Create a Class Notebook in OneNote
Add or remove co-teachers in Class Notebook for OneNote
Find my Class Notebooks
Connect Class Notebook to your LMS or SIS
See all 28 articles
M365 Project
12
Create a project in Project
Add new tasks
Create recurring tasks
Link tasks in a project
Change a task duration
See all 12 articles
M365 Sway
2
Signing into Sway
Creating a Sway
M365 OneDrive
7
How to Log into One Drive
Getting Started with OneDrive
One Drive Basics
Setting Up One Drive on an Android or Tablet
Set Up OneDrive On Your iPhone or iPad
See all 7 articles
M365 Outlook
31
Opening OUTLOOK
CREATING AN EMAIL
LOOKING UP EMAIL ADDRESS FROM ADDRESS BOOK
ATTACHING/REMOVING FILES TO AN EMAIL
TRACKING AN EMAIL
See all 31 articles
General
FAQ
5
Create and edit a contact group Office 365 (Outlook 2016 for Windows)
How to switch from working Offline to Online in Microsoft Outlook
Keychain Password Error Fix for Mac Users
Blackboard FAQ for Faculty
Blackboard Student FAQ's
CourseEval
6
Confidentially+ for students on CourseEval
How to Login to CourseEval
How to send proof to an Instructor in CourseEval (Students)
How to evaluate in CourseEval (Students)
How to edit my Survey(s) in CourseEval (Students)
See all 6 articles
CAMS: How to...
1
How to Create a New CAMS account/Reset Your Password
Configure MyMail on a Third-Party Client
0
CUNY
1
CUNY email discounts
Zoom
22
How to Login to Zoom via Browser
How to Login to Zoom from the Zoom App (PC/Mac)
How to Add Your Outlook Contacts and Calendar to Zoom (Faculty and Staff only)
Using Live Transcription in Zoom
How to Login to Zoom from the Zoom App (iOS)
See all 22 articles
Time and Leave
1
How to Access the Queens College Time and Leave System (HR Assist and PR Assist) from Off-Campus Locations
Student Technology Fee Committee
1
City University of New York Student Technology Fee Policy and Procedures - September 2019
Cybersecurity
9
How to Setup Multi-Factor Authentication (MFA) Using Microsoft Authenticator app
How to Setup Multi-Factor Authentication (MFA) Using a Phone
Using Multi Factor Authentication for your OUTLOOK Account by Faculty and Staff
How to Set Up Multi Factor Authentication for Students
How to Change Multi Factor Authentication Method
See all 9 articles
Queens College ITS Training
0
Claim Your Accounts
1
Activating your CUNYfirst account
Printing
3
How to connect a Windows Machine to a QCPS2 Printer by File Path
How to connect a Mac machine to a QCPS2 Printer by IP Address Option:
Error 0x00000bc4
Proofpoint
3
Overview of Proofpoint
What is the Email Digest and how do I use it?
Manage my Account Guide
Cybersecurity
XDR Agent Installations
3
Install the Cortex XDR Agent Manually (MacOS)
Install the Cortex XDR Agent (MSI) Manually (Windows)
Cortex XDR Icon- Installation Confirmation
Networking
Queens College Wireless Network (QWiFi)
4
Connecting to Q-WiFi (Limited Campus Access)
Connecting to Q-WiFi secured (Campus access)
Connecting to Q-WiFi (Limited Campus Access) Mac
Connecting to Q-WiFi secured (Campus access) Mac
Eduroam
4
Connecting an Android Device to eduroam
Connecting an Apple Device to eduroam
Connecting a Chromebook to eduroam
Connecting a Windows Device to eduroam
GlobalProtect VPN
5
Setting Up CUNY Login MFA
Responding to MFA Requests/Prompts
Using GlobalProtect VPN for Remote Access
Common Issues and Fixes for CUNY Multi Factor Authentication (MFA)
CUNY MFA Activation Video
Staff Solutions
FAQ
2
Mapping Network/Shared Drive
Steps for Adding an account to your Outlook
BotDoc Training
7
How do my employees or new users setup their accounts under our company’s TEAM account?
(NOW) Training Videos - USERS
(NOW) Training Videos – ADMIN/Corp Teams
BotDoc Onboarding Users – Profile Setup
How to send a PULL request
See all 7 articles
Taking Screenshots in Windows 10
5
Taking a Whole Screenshot
How to Take a Screenshot of Just The Active Window
How to Make a Screenshot File without any additional Programs
How to Take a Screenshot of a Specific Part of Your Screen
How to use the Out of Office Assistant in Outlook
Windows 10
34
Explore the Tablet Screen
Opening an App
Pin/Unpin to Start Menu
Explore the PC Screen
Downloading Files From the internet
See all 34 articles
Office 365 Microsoft To Do for Faculty\Staff
8
Create, delete and restore lists
Sort and search in lists
Customize your lists
Share a list
Create, delete and restore to-dos
See all 8 articles
Office 365 Microsoft Shift for Faculty/Staff
7
Link To Microsoft Office 365 Training
Get Started in Shifts
Fill out a schedule in Shifts
Manage your shifts in Shifts
Set up Time Clock for Shifts
See all 7 articles
CUNY Dropbox
8
How to Save Files to Dropbox
How to Use Shared Links
How to Share Folders and set folder settings
How to Set Permissions On Files And Folders
How to use Dropbox Smart Sync
See all 8 articles
How to Create a Fillable PDF form for Windows
5
What program to use to create a Fillable PDF
How to Open Adobe Acrobat Pro DC
How to Open the document to create a PDF fillable form
Tools for creating the fillable form
Saving the PDF Fillable Form
Accessing Student Document Uploads (FileNet Student Document Repository)
7
Student Documents Repository Search Criteria
Search String Values
Search Comparison Operators
Logging into the Student Documents Repository
Searching for a Student’s Documents
See all 7 articles
Uploading a Student Document through CUNYfirst
1
Uploading a Student Document through CUNYfirst
QC Navigate
15
How to Login to QC Navigate
How to Login to QC Navigate (Video)
Icon Meanings in QC Navigate
How to Sync Your Outlook Calendar in QC Navigate (Video)
Setting up your availability in QC Navigate
See all 15 articles
Internet Browsers Bookmarks
3
How To Backup and Restore Google Chrome Bookmarks
How To Backup and Restore Firefox Bookmarks
How To Backup and Restore Microsoft Edge Bookmarks
Scantron
4
Scantron Machine Instructions
Introduction to Scantrons
Instructions for the Scantron REMARK analysis software
Scantron Machine Location
Alertus
1
How to Use Alertus Desktop Activator on your Queens College issued Desktop or Laptop (Windows devices)
Trellix
1
Trellix removal tool instructions for Windows
JAMF
2
How to Enroll an Apple Device to Jamf (MacOS)
How to Enroll an Apple Device to Jamf (iOS/iPadOS)
Qcard
1
Staff/Faculty Retiree Qcard Instructions
Faculty: Brightspace Content Training
Instructor Guide for Brightspace by D2L
151
Logging into Brightspace
Cleaning up Your Copied Course in Brightspace
How to Log out of Brightspace
Edit your user profile
Edit Notification Settings
See all 151 articles
Intelligent Agents in Brightspace
6
Replace Strings for Intelligent Agents
Modify Intelligent Agent Email Settings
Run an Intelligent Agent Manually
Test an Agent with a Practice Run
Edit an Intelligent Agent
See all 6 articles
Log out of Brightspace
0
Change your personal settings in Brightspace
0
Best Practices and Tips for Online Teaching
7
Create a Detailed Course Outline
Share Compelling Learning Outcomes
Organize Course Content in Your Online Class
Produce Lessons That Encourage Active Learning
Measure Outcomes with a Variety of Learning Assessments
See all 7 articles
Let’s get some data – Analytics and Reporting
9
Monitor Student Activity via Class Progress
Use the Classlist to find the last time a student accessed the course
Use the Class Engagement Dashboard
View Individual Users in the Classlist
Use the Statistics link near the top of the Quizzes and Discussions areas
See all 9 articles
Software
Mathematica
3
Teaching with Wolfram Technology
Mathematica Tutorials Provided by Wolfram
Requesting Mathematica for Home Use
MathWorks
1
MathWorks - MATLAB
CUNY Virtual Desktop
1
Apporto | CUNY Virtual Desktop
Adobe
3
ADOBE: How to Fill in and Edit Forms in a Document
ADOBE How to Sign or Initial your PDF form and Send it to Others
Student Access to Adobe Creative Cloud
Supported Email Clients & Email Configuration Guides
3
Apple Mail for Mac Configuration
Apple iOS Mail Configuration
Office 365 for Windows 10 Configuration
M365 Outlook Cutover Training (Faculty and Staff)
M365 Outlook PC (Windows)
17
How to export an email backup file (.pst) into M365 Outlook (Windows)
How to Add an M365 Outlook Account to the Mail App (Windows)
1 - Getting Started with M365 Outlook after the Email Cutover (Windows)
How to Import an email backup file (.pst) into M365 Outlook (Windows)
How to Add an existing M365 Account to the Outlook App (Windows)
See all 17 articles
M365 Outlook MacOS (Apple)
12
How to Access the Global Address List (GAL) in M365 Outlook (MacOS)
How to Assign folder permissions in M365 Outlook (MacOS)
1 - Getting Started with M365 Outlook after the Email Cutover (Mac)
How to Export an email backup file (.olm) File from M365 Outlook (MacOS)
How to Add a Shared Mailbox (Strawman Account) to M365 Outlook (MacOS)
See all 12 articles
M365 Outlook Android
4
Adding your M365 Outlook to the Gmail client
How to setup M365 account on Android Outlook. (IMAP Configuration)
Installing and Setting up M365 Outlook on your Android mobile device
1 - Getting Started with M365 Outlook after the Email Cutover (Android)
M365 Outlook iOS (Apple)
6
How to Assign Calendar Permissions to Another user in Outlook for iOS
How to Add M365 account to the Mail app (iOS)
How to access Shared Calendars in M365 Outlook for iOS
1 - Getting Started with M365 Outlook after the Email Cutover (iOS)
How to Add a Contact in the Outlook App (iOS)
See all 6 articles
Outlook Web Applications (OWA)
8
1 - Getting Started with M365 Outlook after the Email Cutover (OWA)
How to Create a new contact in the Outlook Web Application (OWA)
How to Search the Global Address List (GAL) in the Outlook Web Application (OWA)
How to delegate/assign a calendar to another user in the Outlook Web Application (OWA)
How to Set Up a Redirect Rule in the Outlook Web Application (mymail)
See all 8 articles
Videos
7
How to add an Outlook Account Microsoft 365 Outlook Account on Windows (Video)
How to Add an Outlook Account to the Mail App in Windows (Video)
How to Add an Account to Microsoft 365 Outlook on Mac (Video)
How to Export an .olm File from Outlook on Mac (Video)
How to Export a .pst file from Outlook on Windows (Video)
See all 7 articles
Student Solutions
New process for Blackboard and Degreeworks/FACTS
2
New process for Blackboard and Degreeworks/FACTS
DegreeWorks Transfer What-If Getting Started
CUNY Login FAQs
1
CUNY Login FAQs
Getting Started in CUNYfirst
5
Login to My CUNYfirst Account
How to Reset Your CUNYFirst Password
How to Claim Your CUNYfirst Account
I Forgot My CUNYfirst Username
HOW TO EDIT YOUR EMAIL ADDRESS IN CUNYFIRST (Students)
Student Finances in CUNYfirst
3
Account Inquiry – Bills, Payments and Financial Aid
Make an Online Payment
Self Service-Student Financials-FAQ
Filing Graduation
0
Pharos Printing
2
How do I use Pharos Mobile Printing?
Mobile Printing Frequently Asked Questions
Enrollment Verification and Transcripts
0
Holds And to Do List
3
View Holds
View To Do List
Submit Immunization/Meningitis Acknowledgment Form
Blackboard1
26
To access Blackboard via the CUNY web site or direct access URL:
Submitting Assignments in Blackboard
Blackboard Frequently Asked Questions: Student Issues
Sending email from your course
Create and Manage Tasks
See all 26 articles
How to access the CUNY EMALL
0
CUNY Apporto
1
How to access CUNY Apporto
Office 365
4
How to download Office 365 as a student
How to Install Office 365 on an Android Device
How to Install Office 365 Mail on an iOS Device
How to Install Office 365 on a Windows Mobile Device
ITS Loaners
2
Return Loaner Device: Policy & Procedure [Student Guide]
ITS Loaner Device Services Requesting Device: Policy & Procedure [Student Guide]
Student QCard
2
How to Submit a Q-Card Photo Online
Payment for QCard Replacement
Student Center in CUNYfirst
0
CUNYfirst Login Assistance
1
I Can't Remember My CUNY Login Name
Financial Aid in CUNYfirst
5
View Financial Aid
Accept/Decline Awards
Submit Direct Loan Processing Form
Submit CUNY Supplement Form
Self Service – Bank Account & Direct Deposit – FAQ
Preferred Name Change
1
How can I access the Preferred Name form?
Faculty and Advisor Solutions
The Faculty Center in CUNYFirst
10
Viewing Teaching Schedule in CUNYfirst
Entering Your Textbooks in CUNYfirst
View Textbook Summary in CUNYfirst
View Exam Schedule in CUNYfirst
View/Download/Print Class Roster
See all 10 articles
About Your Advisee
2
View List of Advisees
Send to Notifications to Advisees
Grade Change Request Form
1
How to Request a Grade Change Faculty)
Technology Enhanced Classrooms
6
How To Use A Technology Enhanced Classroom
How To Use A Technology Enhanced Lecture Hall
How To Use An Analog Technology Enhanced Classroom
How To Use A Video Conference Room
How To Use A HyFlex Classroom
See all 6 articles
New Website
Login into the Website
0
FAQ
3
Website Redesign General Inquiry and FAQs
Changing the Website Primary Menu
How To Send Microsoft Forms Responses to Multiple Email Ids using Power Automate
SharePoint Content
2
How to Connect to the SharePoint Server to Retrieve Website Content-Windows Users
Disconnect from the SharePoint server/website
Teams Calling
Teams Calls
15
How to Log into Teams
How to Make a Call on Teams Voice
How to Access Voice Mail on Teams Voice
How to Activate and Log into Teams Phone MP54
How to Activate and Log Into Teams Phone VP59
See all 15 articles
Yealink Device Accessibility Features
1
Yealink Device Accessibility Features
QC Hub (Registrar)
Student Articles
29
How do I change my address?
How do I confirm or correct my Social Security Number or my ITIN?
How do I change my name?
How do I add a preferred name to my record?
How do I obtain an Official Enrollment Verification Letter/Letter of Attendance/Proof of Attendance?
See all 29 articles
Brightspace for Students
Student: Brightspace Videos
18
Brightspace Video Playlist for Students
Navigate BrightSpace - Account settings as a Student
Navigate BrightSpace - Profile as a Student
Navigate Brightspace - Notifications as a Student
Navigate Brightspace - Managing your Calendar as a Student
See all 18 articles
Student How to Tutorial for BrightSpace
13
How to Login to Brightspace (Student)
View Your Grades for a Course
Access your grade for a specific Assignment
Access your grade and feedback for a specific Quiz
Managing your Notification Settings as a Student
See all 13 articles
BrightSpace Pulse App
24
To log in and log out to Brightspace Pulse
Brightspace Pulse interface overview (iOS)
Brightspace Pulse interface overview (Android)
Manage multiple Brightspace Pulse accounts
To add another Brightspace Pulse account
See all 24 articles
Brightspace for Faculty
Brightspace Basics
10
Manage Account Settings
Navigating Brightspace
Setting up a Course
Copying existing content into a course
Copy an Assignment to another course
See all 10 articles
Course
0
Assignments
1
Creating an Assignment
Quizzes
0
Discussions
2
Create a discussion forum
Create a discussion topic
Gradebook
8
Gradebook Settings
Grading in Brightspace
Overview of grading
The Setup Wizard
Using grad schemes
See all 8 articles
Advance topics
2
Find and fix broken links in your course
Use Discussions for journaling
CUNY Modules
0
Virtual Private Network (VPN)
VPN
11
Prepare your Work Computer for VPN from Home Guide (Windows Version)
VPN and Remote Desktop at Home Guide (Windows at Work to Windows at Home)
VPN and Remote Desktop at Home Guide (Apple at Home to Windows at Work)
Connecting to Network Drives with Windows
Connecting to Network Drives with Apple
See all 11 articles
