In setting up the ITS Virtual Service Desk Zoom meeting, there are ten items that must be considered.


Access to CUNY provisioned Zoom account 

See Instruction(s) on how to access CUNY Zoom account https://support.qc.cuny.edu/a/solutions/articles/15000034745

This account allows for a maximum capacity of 300 users in a Zoom meeting. If required, a licensure with an increased capacity may be requested.

See service request form https://support.qc.cuny.edu/catalog/request_items/119


Download OR Upgrade Zoom client 

The user can “Download and/or upgrade Zoom desktop clients” to the latest version released. 

See https://support.qc.cuny.edu/a/solutions/articles/15000065362


Scheduling a meeting via Web 

Schedule a Zoom meeting via web at cuny.zoom.us

See instruction(s) on how to schedule a meeting (select instruction(s) for Web) https://support.zoom.us/hc/en-us/articles/214973206-Scheduling-recurring-meetings


Enable & customize “Waiting Room” in Zoom  

See instruction(s) on how to enable and customize Waiting Room https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room


Pre-assign Breakout Rooms

See instruction(s) on how to Pre-Assign Breakout Room using the web portal https://support.zoom.us/hc/en-us/articles/360032752671-Pre-assigning-participants-to-breakout-rooms#h_36f71353-4190-48a2-b999-ca129861c1f4


Alternative Host

See instructions how to designate an alternative host https://support.zoom.us/hc/en-us/articles/208220166-Designating-an-alternative-host#h_a4920ec9-a8c1-4f42-8083-75a9e1f3bd09


Transcription

“Live Transcription” in Zoom which is also known as “Closed Captioning,” should be enabled

See instruction(s) on how to "Enable Live Transcription” https://support.qc.cuny.edu/a/solutions/articles/15000042723


Breakout Rooms 

See instruction(s) on how to manage Breakout Rooms

https://support.zoom.us/hc/en-us/articles/206476313-Managing-Breakout-Rooms


Screensharing and Remote Control

Screensharing and remote control may be utilized to assist Participants only in Breakout Rooms if CUNY (City University of New York) confidentiality rules are being followed. 

For further guidance, see https://support.zoom.us/hc/en-us/articles/201362153-How-Do-I-Share-My-screen- 

Also see https://support.zoom.us/hc/en-us/articles/201362673-Requesting-or-giving-remote-control

Also see https://www.cunyedu/wp-content/uploads/sites/4/page-assets/about/administration/offices/cis/information-security/security-policies-procedures/Data-Classification-Standard-CUNY-2019-8-19a.pdf


Generate Usage Report 

See instructions on how to generate usage report https://support.qc.cuny.edu/a/solutions/articles/15000065764