In setting up the ITS Virtual Service Desk Zoom meeting, there are ten items that must be considered.
Access to CUNY provisioned Zoom account
See Instruction(s) on how to access CUNY Zoom account https://support.qc.cuny.edu/a/solutions/articles/15000034745
This account allows for a maximum capacity of 300 users in a Zoom meeting. If required, a licensure with an increased capacity may be requested.
See service request form https://support.qc.cuny.edu/catalog/request_items/119
Download OR Upgrade Zoom client
The user can “Download and/or upgrade Zoom desktop clients” to the latest version released.
Scheduling a meeting via Web
Schedule a Zoom meeting via web at cuny.zoom.us
See instruction(s) on how to schedule a meeting (select instruction(s) for Web) https://support.zoom.us/hc/en-us/articles/214973206-Scheduling-recurring-meetings
Enable & customize “Waiting Room” in Zoom
See instruction(s) on how to enable and customize Waiting Room https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room
Pre-assign Breakout Rooms
See instruction(s) on how to Pre-Assign Breakout Room using the web portal https://support.zoom.us/hc/en-us/articles/360032752671-Pre-assigning-participants-to-breakout-rooms#h_36f71353-4190-48a2-b999-ca129861c1f4
See instructions how to designate an alternative host https://support.zoom.us/hc/en-us/articles/208220166-Designating-an-alternative-host#h_a4920ec9-a8c1-4f42-8083-75a9e1f3bd09
“Live Transcription” in Zoom which is also known as “Closed Captioning,” should be enabled
See instruction(s) on how to "Enable Live Transcription” https://support.qc.cuny.edu/a/solutions/articles/15000042723
See instruction(s) on how to manage Breakout Rooms
Screensharing and Remote Control
Screensharing and remote control may be utilized to assist Participants only in Breakout Rooms if CUNY (City University of New York) confidentiality rules are being followed.
For further guidance, see https://support.zoom.us/hc/en-us/articles/201362153-How-Do-I-Share-My-screen-
Generate Usage Report
See instructions on how to generate usage report https://support.qc.cuny.edu/a/solutions/articles/15000065764