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Accessibility
Microsoft Teams Accessibility Features
1
Microsoft Teams Accessibility Features
Service Alerts
Maintenance Update
1
McAfee Endpoint Security (ENS) Upgrade to Version 10.7
Outages
1
Service Alert (Microsoft 365 Applications) - 8/10/22
VPSA Announcements
1
Summer/Fall 2022 Announcements from the VPSA Office
ITS General Project Updates
PBX Transition Announcements
1
Upgrade of Queens College Telephone System - May 4, 2021
Telephone Upgrade Resources
1
Queens College Avaya to VoIP Telephone System Upgrade
Microsoft 365 Resources
2
Acceptable Use of University Data in the Cloud Policy
Microsoft Office 365 General Inquiry and FAQs
Queens College Google Suite for Education
1
Queens College Google Suite for Education Transition FAQ
QWriting Transition
1
QWriting Transition FAQs
ITS Fresh Service Agents - Internal
ITS Virtual Service Desk Procedure via Zoom
1
Configuration for ITS Virtual Service Desk Procedure via Zoom
Corona Virus Resources
Student Resources
4
How to download Office 365 as a Student
Student FAQs
How to Enter Vaccination Verification on CUNYfirst (Students)
Returning to Campus: What You Need to Know About Campus Access
GPVPN
13
Prepare your Work Computer for VPN from Home Guide (Apple Version)
Prepare your Work Computer for VPN from Home Guide (Windows Version)
Set Up Queens VPN at Home (Windows)
VPN and Remote Desktop at Home Guide (Windows at Work to Windows at Home)
Set Up Queens VPN at Home (Mac)
See all 13 articles
Faculty/Staff Resources
2
NYS Return to Work Training (Covid-19 Response)
How to Submit Vaccination Verification on CUNYfirst
General Resources
5
I Can't Remember My CUNY Login Name
How to Download and Use the Everbridge Mobile App for CUNYfirst Users
How to Download and Use the Everbridge Mobile App-Visitors
How to Access Everbridge Health Screening via Email
CUNY Access - Cleared4 Guide for Vaccinated CUNY Students, Faculty and Staff
Visitor Management Information - ProxyClick and Everbridge
3
QC HEALTH SCREENING PROTOCOL
DIRECTIONS TO DOWNLOAD & USE EVERBRIDGE APP
Sample Email from QCA20 - ProxyClick
General
Specific Groups
0
FAQ
8
Create and edit a contact group Office 365 (Outlook 2016 for Windows)
Create a Meeting or Appointment In Outlook for Mac
How to switch from working Offline to Online in Microsoft Outlook
Keychain Password Error Fix for Mac Users
Blackboard FAQ for Faculty
See all 8 articles
CourseEval
6
Confidentially+ for students on CourseEval
How to Login to CourseEval
How to send proof to an Instructor in CourseEval (Students)
How to evaluate in CourseEval (Students)
How to edit my Survey(s) in CourseEval (Students)
See all 6 articles
Getting Started
0
CAMS: How to...
1
How to Change your CAMS Password
Configure MyMail on a Third-Party Client
1
Modern Authentication support for Exchange accounts
CUNY
2
CUNY email discounts
Email Auto-Forward Notice
Zoom
18
How to Login to Zoom via Browser
How to Login to Zoom from the Zoom App (PC/Mac)
How to Add Your Outlook Contacts and Calendar to Zoom (Faculty and Staff only)
Using Live Transcription in Zoom
How to Login to Zoom from the Zoom App (iOS)
See all 18 articles
Time and Leave
1
ITS is currently working on a Technical issue on the Time and Leave System (HR Assist and PR Assist)
Student Technology Fee Committee
2
Overview of the Queens College Student Technology Fee
City University of New York Student Technology Fee Policy and Procedures - September 2019
Cybersecurity
8
How to Setup Multi-Factor Authentication Using SMS Text
How to Setup Multi-Factor Authentication (MFA) Using Microsoft Authenticator app
How to Setup Multi-Factor Authentication (MFA) Using a Phone
Using Multi Factor Authentication for your OUTLOOK Account by Faculty and Staff
Multi-factor Authentication (MFA) FAQ
See all 8 articles
Queens College ITS Training
7
Fall 2022 QC x Microsoft Training Schedule for Faculty and Staff
Fall 2022 QC x Microsoft Training Schedule for Students
Spring 2022 QC x Microsoft Training Schedule for Students
Spring 2022 QC x Microsoft Training Schedule for Faculty and Staff
Spring 2022 QC x Microsoft Training Videos for Students
See all 7 articles
Claim Your Accounts
0
Networking
Queens College Wireless Network (QWiFi)
0
Distance Learning
General Information
1
Remotely Accessing Software
Blackboard
2
CUNY Blackboard Faculty Guides
CUNY Blackboard Student Guides
Staff Solutions
Blackboard
99
Faculty Log-in Instructions
Getting Oriented with Blackboard Learn
Global Navigation and My Blackboard
Customizing the My Courses Box
How to Merge your Courses using the Section Merge Tool in Blackboard
See all 99 articles
FAQ
2
Mapping Network/Shared Drive
Steps for Adding an account to your Outlook
G-Suite Transition
1
How to Migrate your G-Suite content
Taking Screenshots in Windows 10
5
Taking a Whole Screenshot
How to Take a Screenshot of Just The Active Window
How to Make a Screenshot File without any additional Programs
How to Take a Screenshot of a Specific Part of Your Screen
How to use the Out of Office Assistant in Outlook
Windows 10
34
Explore the Tablet Screen
Opening an App
Pin/Unpin to Start Menu
Explore the PC Screen
Downloading Files From the internet
See all 34 articles
Office 365 Microsoft Word for Faculty/Staff
53
Link To Microsoft Office 365 Training
Create a document in Word
Replace text in Word
Add and edit text in Word
Show word count in Word
See all 53 articles
Office 365 Microsoft Excel for Faculty/Staff
64
Link To Microsoft Office 365 Training
Create a new workbook
Insert or delete a worksheet
Move or copy worksheets or worksheet data
Print a worksheet or workbook
See all 64 articles
Office 365 Microsoft PowerPoint for Faculty/Staff
48
Link To Microsoft Office 365 Training
Create a presentation
Choose the right view for the task
Add and format text
What is a slide master?
See all 48 articles
Office 365 Microsoft OneNote for Faculty/Staff
16
Link To Microsoft Office 365 Training
Take Notes
Insert pictures, files, and videos
Create more room in your notebook
Format notes
See all 16 articles
Office 365 Microsoft SharePoint for Faculty/Staff
12
Link To Microsoft Office 365 Training
Find and follow sites and news
Stay connected on mobile
Create a team or communication site
Use, filter, and update a list
See all 12 articles
Office 365 Microsoft Teams for Faculty/Staff
36
How to Log into Microsoft Teams
How to Download Microsoft Teams App and Login for a PC (Video)
How to Download Microsoft Teams App on a PC
Link To Microsoft Office 365 Training
Get your team up and running
See all 36 articles
Office 365 Microsoft Visio for Faculty/Staff
35
Using Visio shapes
Change the drawing scale
Choose the right view for the task
Change grid spacing size
Create a flowchart
See all 35 articles
Office 365 Microsoft Forms for Faculty/Staff
27
Create a form with Microsoft Forms
Create a quiz with Microsoft Forms
Share a form to collaborate
Share a form or quiz as a template
Send a form and collect responses
See all 27 articles
Office 365 Microsoft Yammer for Faculty/Staff
17
How to login in to Yammer
What is Yammer?
Personalize a Yammer network
Identify the right use cases
Create a group for a use case
See all 17 articles
Office 365 Microsoft Planner for Faculty/Staff
5
Plan an event
Support customers
Publish content
Track a process
Create a new plan in the same group
Office 365 Microsoft Flow for Faculty/Staff
49
Create the flow
Specify an event to start the flow
Specify an action
Manage a flow
Add another action
See all 49 articles
Office 365 Microsoft Stream for Faculty/Staff
45
Upload a video
Create a live event in Microsoft Stream
Permissions and privacy in Microsoft Stream
Add subtitles or captions to your Microsoft Stream video
Examples of how to organize groups and channels in Microsoft Stream
See all 45 articles
Office 365 Microsoft Class Notebook for Faculty/Staff
28
Add students to a Class Notebook in OneNote
Create a Class Notebook in OneNote
Add or remove co-teachers in Class Notebook for OneNote
Find my Class Notebooks
Connect Class Notebook to your LMS or SIS
See all 28 articles
Office 365 Microsoft Project for Faculty/Staff
12
Create a project in Project
Add new tasks
Create recurring tasks
Link tasks in a project
Change a task duration
See all 12 articles
Office 365 Microsoft To Do for Faculty\Staff
8
Create, delete and restore lists
Sort and search in lists
Customize your lists
Share a list
Create, delete and restore to-dos
See all 8 articles
Office 365 Microsoft Shift for Faculty/Staff
7
Link To Microsoft Office 365 Training
Get Started in Shifts
Fill out a schedule in Shifts
Manage your shifts in Shifts
Set up Time Clock for Shifts
See all 7 articles
Office 365 Sway for Faculty/Staff
2
Signing into Sway
Creating a Sway
CUNY Dropbox
8
How to Save Files to Dropbox
How to Use Shared Links
How to Share Folders and set folder settings
How to Set Permissions On Files And Folders
How to use Dropbox Smart Sync
See all 8 articles
Office 365: One Drive
7
How to Log into One Drive
Getting Started with OneDrive
One Drive Basics
Setting Up One Drive on an Android or Tablet
Set Up OneDrive On Your iPhone or iPad
See all 7 articles
Microsoft Outlook and Calendar
29
Opening OUTLOOK
CREATING AN EMAIL
LOOKING UP EMAIL ADDRESS FROM ADDRESS BOOK
ATTACHING/REMOVING FILES TO AN EMAIL
TRACKING AN EMAIL
See all 29 articles
How to Create a Fillable PDF form for Windows
5
What program to use to create a Fillable PDF
How to Open Adobe Acrobat Pro DC
How to Open the document to create a PDF fillable form
Tools for creating the fillable form
Saving the PDF Fillable Form
LinkedIn Learning
3
Logging into Linked In Learning
How to Use LinkedIn Learning (Navigating the site)
Logging into LinkedIN Learning (Video)
Accessing Student Document Uploads (FileNet Student Document Repository)
7
Student Documents Repository Search Criteria
Search String Values
Search Comparison Operators
Logging into the Student Documents Repository
Searching for a Student’s Documents
See all 7 articles
Uploading a Student Document through CUNYfirst
1
Uploading a Student Document through CUNYfirst
QC Navigate
14
How to Login to QC Navigate
How to Login to QC Navigate (Video)
Icon Meanings in QC Navigate
How to Sync Your Outlook Calendar in QC Navigate (Video)
Setting up your availability in QC Navigate
See all 14 articles
Internet Browsers Bookmarks
3
How To Backup and Restore Google Chrome Bookmarks
How To Backup and Restore Firefox Bookmarks
How To Backup and Restore Microsoft Edge Bookmarks
Faculty and Advisor Solutions
The Faculty Center in CUNYFirst
10
Viewing Teaching Schedule in CUNYfirst
Entering Your Textbooks in CUNYfirst
View Textbook Summary in CUNYfirst
View Exam Schedule in CUNYfirst
View/Download/Print Class Roster
See all 10 articles
About Your Advisee
2
View List of Advisees
Send to Notifications to Advisees
MyQC for Faculty
1
How to Request a Grade Change via MyQC (Faculty)
Technology Enhanced Classrooms
3
How To Use A Technology Enhanced Classroom
How To Use A Technology Enhanced Lecture Hall
How To Use An Analog Technology Enhanced Classroom
Software
Mathematica
3
Teaching with Wolfram Technology
Mathematica Tutorials Provided by Wolfram
Requesting Mathematica for Home Use
MathWorks
1
MathWorks - MATLAB
CUNY Virtual Desktop
4
CUNY Virtual Desktop Installation
CUNY Virtual Desktop
Connecting to the CUNY Virtual Desktop from Chromebook
VMware Horizon Client for Chromebooks
Adobe
2
ADOBE: How to Fill in and Edit Forms in a Document
ADOBE How to Sign or Initial your PDF form and Send it to Others
Supported Email Clients & Email Configuration Guides
4
Apple Mail for Mac Configuration
Apple iOS Mail Configuration
Office 365 for Windows 10 Configuration
Supported Email Clients
QC Hub (Registrar)
Student Articles
26
How do I change my address?
How do I confirm or correct my Social Security Number or my ITIN?
How do I change my name?
How do I add a preferred name to my record?
How do I obtain an Official Enrollment Verification Letter/Letter of Attendance/Proof of Attendance for the current semester?
See all 26 articles
Faculty & Staff Articles
0
M365 Outlook Cutover Training (Faculty and Staff)
M365 Outlook PC (Windows)
17
How to export an email backup file (.pst) into M365 Outlook (Windows)
How to Add an M365 Outlook Account to the Mail App (Windows)
1 - Getting Started with M365 Outlook after the Email Cutover (Windows)
How to Import an email backup file (.pst) into M365 Outlook (Windows)
How to Add an existing M365 Account to the Outlook App (Windows)
See all 17 articles
M365 Outlook MacOS (Apple)
12
How to Access the Global Address List (GAL) in M365 Outlook (MacOS)
How to Assign folder permissions in M365 Outlook (MacOS)
1 - Getting Started with M365 Outlook after the Email Cutover (Mac)
How to Export an email backup file (.olm) File from M365 Outlook (MacOS)
How to Add a Shared Mailbox (Strawman Account) to M365 Outlook (MacOS)
See all 12 articles
M365 Outlook Android
4
Adding your M365 Outlook to the Gmail client
How to setup M365 account on Android Outlook. (IMAP Configuration)
Installing and Setting up M365 Outlook on your Android mobile device
1 - Getting Started with M365 Outlook after the Email Cutover (Android)
M365 Outlook iOS (Apple)
7
How to Assign Calendar Permissions to Another user in Outlook for iOS
How to Add M365 account to the Mail app (iOS)
How to access Shared Calendars in M365 Outlook for iOS
How to Add your M365 Account to Outlook for iOS App (iOS)
1 - Getting Started with M365 Outlook after the Email Cutover (iOS)
See all 7 articles
Outlook Web Applications (OWA)
10
1 - Getting Started with M365 Outlook after the Email Cutover (OWA)
How to Add a mailbox shared with your account in the Outlook Web Application (OWA)
How to Access your M365 Account with the Outlook Web Applications (OWA)
How to Create a new contact in the Outlook Web Application (OWA)
How to Search the Global Address List (GAL) in the Outlook Web Application (OWA)
See all 10 articles
Videos
7
How to add an Outlook Account Microsoft 365 Outlook Account on Windows (Video)
How to Add an Outlook Account to the Mail App in Windows (Video)
How to Add an Account to Microsoft 365 Outlook on Mac (Video)
How to Export an .olm File from Outlook on Mac (Video)
How to Export a .pst file from Outlook on Windows (Video)
See all 7 articles
Student Solutions
New process for Blackboard and Degreeworks/FACTS
2
New process for Blackboard and Degreeworks/FACTS
DegreeWorks Transfer What-If Getting Started
CUNY Login FAQs
1
CUNY Login FAQs
Getting Started in CUNYfirst
7
Activating your CUNYfirst account
Login to My CUNYfirst Account
I Forgot my CUNYfirst Password
How to View and Update Personal Information on CUNYfirst
How to Reset Your CUNYFirst Password
See all 7 articles
Student Center in CUNYfirst
6
View Enrollment Appointment
Entering Classes in CUNYfirst
Drop Classes
Swap Classes
View My Class Schedule
See all 6 articles
Financial Aid in CUNYfirst
5
View Financial Aid
Accept/Decline Awards
Submit Direct Loan Processing Form
Submit CUNY Supplement Form
Self Service – Bank Account & Direct Deposit – FAQ
Student Finances in CUNYfirst
3
Account Inquiry – Bills, Payments and Financial Aid
Make an Online Payment
Self Service-Student Financials-FAQ
Filing Graduation
2
Applying for Graduation in CUNYfirst
View My Graduation Status in CUNYfirst
Pharos Printing
2
How do I use Pharos Mobile Printing on a Windows and Mac Device?
Mobile Printing Frequently Asked Questions
Enrollment Verification and Transcripts
3
Request Enrollment Verification
View My Unofficial Transcript
Order Official Transcript
Holds And to Do List
3
View Holds
View To Do List
Submit Immunization/Meningitis Acknowledgment Form
Blackboard
27
To access Blackboard via the CUNY web site or direct access URL:
To change and verify your current email address in Blackboard
Submitting Assignments in Blackboard
Blackboard Frequently Asked Questions: Student Issues
Sending email from your course
See all 27 articles
How to access the CUNY EMAIL
0
CUNY Virtual Desktop
1
Windows Installation
Office 365
4
How to download Office 365 as a student
How to Install Office 365 on an Android Device
How to Install Office 365 Mail on an iOS Device
How to Install Office 365 on a Windows Mobile Device
Symplicity Training
0
ITS Loaners
2
Return Loaner Device: Policy & Procedure [Student Guide]
ITS Loaner Device Services Requesting Device: Policy & Procedure [Student Guide]
Student QCard
2
Q-Card Photo Submission and Card Distribution Process 2022
Payment for QCard Replacement
New Website
Login into the Website
0
FAQ
3
Website Redesign General Inquiry and FAQs
Changing the Website Primary Menu
How To Send Microsoft Forms Responses to Multiple Email Ids using Power Automate
SharePoint Content
2
How to Connect to the SharePoint Server to Retrieve Website Content-Windows Users
Disconnect from the SharePoint server/website
Teams Calling
Teams Calls
12
How to Log into Teams
How to Make a Call on Teams Voice
How to Access Voice Mail on Teams Voice
How to Activate and Log into Teams Phone MP54
How to Activate and Log Into Teams Phone VP59
See all 12 articles
Yealink Device Accessibility Features
1
Yealink Device Accessibility Features
