Queens College Service Desk

FAQ

• Mapping Network/Shared Drive
• Steps for Adding an account to your Outlook

BotDoc Training

• How do my employees or new users setup their accounts under our company’s TEAM account?
• (NOW) Training Videos - USERS
• (NOW) Training Videos – ADMIN/Corp Teams
• BotDoc Onboarding Users – Profile Setup

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Taking Screenshots in Windows 10

• Taking a Whole Screenshot
• How to Take a Screenshot of Just The Active Window
• How to Make a Screenshot File without any additional Programs
• How to Take a Screenshot of a Specific Part of Your Screen

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Windows 10

• Explore the Tablet Screen
• Opening an App
• Pin/Unpin to Start Menu
• Explore the PC Screen

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Office 365 Microsoft To Do for Faculty\Staff

• Create, delete and restore lists
• Sort and search in lists
• Customize your lists
• Share a list

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Office 365 Microsoft Shift for Faculty/Staff

• Link To Microsoft Office 365 Training
• Get Started in Shifts
• Fill out a schedule in Shifts
• Manage your shifts in Shifts

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CUNY Dropbox

• How to Save Files to Dropbox
• How to Use Shared Links
• How to Share Folders and set folder settings
• How to Set Permissions On Files And Folders

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How to Create a Fillable PDF form for Windows

• What program to use to create a Fillable PDF
• How to Open Adobe Acrobat Pro DC
• How to Open the document to create a PDF fillable form
• Tools for creating the fillable form

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Accessing Student Document Uploads (FileNet Student Document Repository)

• Student Documents Repository Search Criteria
• Search String Values
• Search Comparison Operators
• Logging into the Student Documents Repository

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Uploading a Student Document through CUNYfirst

• Uploading a Student Document through CUNYfirst