Support customers
Move a task
With buckets set up by priority, you can move tasks from one bucket to another based on their urgency.
See everyone's availability and assign a task
Find an available team member and then assign a task to them.
Select Charts.
In the Members pane, find the team member with the fewest assigned tasks.
Select Group by > Assigned To so Unassigned tasks appear first in the list.
Select Members and drag the chosen team member onto the task to create the assignment.
View everyone's status
Look at all the tasks in Board view to see everyone's progress and balance how much work everyone has.
Select Board > Group by > Assigned To.
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From the Assigned To view, you can:
Close a task
When you're done with a task, close it to mark it as complete.
Source: Microsoft