Queens College Helpdesk

Add a profile picture Having a social presence can be critical to a successful online learning experience. Something simple as adding a profile...

You must give the browser permission to use audio and video to participate in a session. This is necessary so that you are seen and heard. You...

Depending on the session and moderator, you can join a session directly from a web link, from your course and from your phone. From a weblink: Your mod...

A moderator may give you a link to join a session. This link may give you participant, presenter, or moderator privileges. Your role in the session depends ...

Instructors may schedule Collaborate sessions in their courses. It's up to them what the sessions are for. It could be one-on-one sessions, class lec...

If offered by your institution, you can use the telephony feature to communicate with other users. Mobile device users, who are using the Blackboard Stude...

How do I know when there are new chat comments? Collaborate uses notifications that appear on your screen to let you know what's happening in your ses...

Private chat Chat privately with anybody else in your session. Private chat does not work with the student Blackboard app at this time. By...

Moderators use polls for many different reasons. It might be to give you opportunities to participate and provide feedback. Or to start a discussion. It m...

Attendance Collaborate takes attendance and shares the information with moderators and instructors. Collaborate tracks when you join and leave a session. ...