Accessing help with Brightspace Virtual Assistant
Brightspace Virtual Assistant appears on the login page for your organization, but you must log in to Brightspace before you can access its full functionality. It is recommended to display contact information for available support resources if users experience Brightspace authentication issues.
- Open Brightspace Virtual Assistant by clicking Get Help at the bottom right-hand corner of the screen.
- Type a Brightspace-related question into the text box and click Send.
- Read the articles suggested based on the question asked; you can toggle between the two to preview what information is included in each.
- Click Read Article to read the resource(s) in full screen within the widget.
- Click the arrow button to return to the search results.
- Click the Open in new tab button to view the resource in Community.
4. Do one of the following:
5. Select Yes, I have another question to ask another question and receive additional help articles.
6. Select Ask the Community to be directed to Brightspace Community to post your question in a discussion forum and receive answers from other Community members.
7. Select Contact Support for further assistance. The following options appear:
- Call us: users will be given the correct phone number for their organization.
- Email us: a case will be created from the tool and will be sent to the D2L end user support team.
- Chat with us: users can chat with a live D2L support agent while navigating through different areas of Brightspace.
