McAfee Endpoint Security (ENS) Upgrade to Version 10.7
ITS (Information Technology Services) will be upgrading the antivirus software on Queens College computers. As a result of the upgrade, you may experience the following situations:
1. Windows reports a problem with virus protection
You may see a popup notification asking that you “Turn on virus protection”
and/or a yellow triangle next to the shield system icon in the system tray
This is because the obsolete version of the software needs to be removed so that the updated version can be installed. This situation should resolve itself after the updated version is installed. If you continue to see this issue after 30 to 60 minutes you should contact the helpdesk.
2. Your web browser gives you a popup that “McAfee Endpoint Security Web Control” was added. This popup may look slightly different in Chrome, Edge, and Firefox. We recommend that you “Turn on” the extension.