Configuration for ITS Virtual Service Desk Procedure via Zoom

In setting up the ITS Virtual Service Desk Zoom meeting, there are ten items that must be considered.

Access to CUNY provisioned Zoom account

See Instruction(s) on how to access CUNY Zoom account https://support.qc.cuny.edu/a/solutions/articles/15000034745

This account allows for a maximum capacity of 300 users in a Zoom meeting. If required, a licensure with an increased capacity may be requested.

See service request form https://support.qc.cuny.edu/catalog/request_items/119

Download OR Upgrade Zoom client

The user can “Download and/or upgrade Zoom desktop clients” to the latest version released.

See https://support.qc.cuny.edu/a/solutions/articles/15000065362

Scheduling a meeting via Web

Schedule a Zoom meeting via web at cuny.zoom.us

See instruction(s) on how to schedule a meeting (select instruction(s) for Web) https://support.zoom.us/hc/en-us/articles/214973206-Scheduling-recurring-meetings

Enable & customize “Waiting Room” in Zoom

See instruction(s) on how to enable and customize Waiting Room https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room

Pre-assign Breakout Rooms

See instruction(s) on how to Pre-Assign Breakout Room using the web portal https://support.zoom.us/hc/en-us/articles/360032752671-Pre-assigning-participants-to-breakout-rooms#h_36f71353-4190-48a2-b999-ca129861c1f4

Alternative Host

See instructions how to designate an alternative host https://support.zoom.us/hc/en-us/articles/208220166-Designating-an-alternative-host#h_a4920ec9-a8c1-4f42-8083-75a9e1f3bd09

Transcription

“Live Transcription” in Zoom which is also known as “Closed Captioning,” should be enabled

See instruction(s) on how to "Enable Live Transcription” https://support.qc.cuny.edu/a/solutions/articles/15000042723

Breakout Rooms

See instruction(s) on how to manage Breakout Rooms

https://support.zoom.us/hc/en-us/articles/206476313-Managing-Breakout-Rooms

Screensharing and Remote Control

Screensharing and remote control may be utilized to assist Participants only in Breakout Rooms if CUNY (City University of New York) confidentiality rules are being followed.

For further guidance, see https://support.zoom.us/hc/en-us/articles/201362153-How-Do-I-Share-My-screen-

Also see https://support.zoom.us/hc/en-us/articles/201362673-Requesting-or-giving-remote-control

Also see https://www.cunyedu/wp-content/uploads/sites/4/page-assets/about/administration/offices/cis/information-security/security-policies-procedures/Data-Classification-Standard-CUNY-2019-8-19a.pdf

Generate Usage Report

See instructions on how to generate usage report https://support.qc.cuny.edu/a/solutions/articles/15000065764