Return Loaner Device: Policy & Procedure [Student Guide] Policy: If you have been requested to, have withdrawn from classes, or are no longer enrolled as a matriculating student at CUNY (City University of New York) Queens College, you must return your device to the ITS Department immediately. Return Device Check List: Powerwash/Return to factory setting your device. Do not return your device without performing this step, or your personal information may be compromised. Instructions can be found here: Powerwash Chromebook: https://support.google.com/chromebook/answer/183084?hl=en iPad/Sign out of iCloud and Return to factory setting your device. Do not return your device without performing this step, or your personal information may be compromised. Instructions can be found here: iPad Sign Out of iCloud on Your Device: https://support.apple.com/en-us/104958 iPad Return to Factory Setting: https://support.apple.com/guide/ipad/erase-ipad-ipad8f91b5e3/ipados If possible, return device in its original packaging. Have your Laptop Loan Policy and Agreement signed and returned with device. (This pertains to Loaner iPads, Chromebooks and T-Mobile Hotspots) Have your Off Campus/Portable Equipment Authorization Form signed and returned with device. Have your Computer/Printer and Peripherals Receipt signed and returned with device. If you are missing any of these forms, please let us know within 24hours prior to your scheduled appointment so we can have them ready for you. Returning your Device: 1) Follow the link to the device return form here: https://support.qc.cuny.edu/support/catalog/items/118 Be sure to access this form using your Queens College credentials. 2) In that form you will select a date for the device return. All Return appointments are held in the I Building Room 200 Monday through Thursday from 9am-4pm during regular operating hours. Be sure you are accessing with your QC credentials. 3) On the day of your Return, you will check in with Public Safety at the Main Gate having followed the CUNY Health Screening Protocols, letting them know you will be returning a Loaner Device to I Building. You will then follow signs for the ITS Sevice Desk and QCard Office. Have all forms on hand and your ticket number ready. Please give the service staff your return and ticket number for inspection. After your device has been inspected the ticket will be noted as returned. Any additional notes of damages or malfunctions that was not mentioned prior to your return will be noted on the Service Request ticket. Understand that you are financially responsible for the replacement of lost equipment at its original purchase price, and for the cost to repair physically damaged equipment. 5) Once your Service Request has been “Resolved” or “Closed”, your device is deemed officially returned and has passed inspection. You will be unassigned from the device afterwards. Your Service Request Ticket will be your receipt that your device was successfully returned. We are ITS. We are here to help!