1. Go to the CUNYfirst login page (https://home.cunyfirst.cuny.edu/) and click on Forgot Password below the login fields.
Forgot Password
2. Enter either your CUNYfirst username OR your EMPLID then click Continue.
Enter CUNYfirst username or EMPLID
3. Answer both security questions then press Continue. These answers are case-sensitive. If you do not remember the answers to these security questions click on I am unable to remember my answers then see the If You Do Not Remember Your Security Questions section below.
Forgotten Password Security Questions
4. Enter a new password in both fields then click “Continue”. The password criteria are as follows:
Password must not match or contain first or last name
- Password must be at least 13 character(s) long
- Password must contain at least 1 lowercase letter(s)
- Password must contain at least 1 numeric character(s)
- Password must contain at least 1 special character(s)
- Password must contain at least 1 uppercase letter(s)
- Password must not match one of 12 pervious passwords
- Password must not match or contain user ID
Create new password
5. After resetting your password your CUNYFirst username and EMPLID will be displayed on the confirmation screen. You will also receive a confirmation email to your account management email.
Password changed
If You Do Not Remember Your Security Questions
1. After clicking on I am unable to remember my answers an email will be sent to your account management email with a link to reset your CUNYfirst password. Click on the link in the email within two hours of receiving it.
Forgot Password
Forgot password email
2. After clicking the link you will be taken to the password creation page. Enter a new password in both fields then click “Continue”. The password criteria are as follows:
- Password must not match or contain first or last name
- Password must be at least 13 character(s) long
- Password must contain at least 1 lowercase letter(s)
- Password must contain at least 1 numeric character(s)
- Password must contain at least 1 special character(s)
- Password must contain at least 1 uppercase letter(s)
- Password must not match one of 12 pervious passwords
- Password must not match or contain user ID
Create new password
3. After creating a new password you will be taken to the confirmation page and your password will be reset. An email confirmation will also be sent to your account management email.
Password changed